Refunds, compensation and replacement tickets

Check if you're eligible for a refund, reimbursement, compensation or replacement ticket.


Cancel a ticket before travelling and claim money back.


You've already travelled and want to claim money back on your journey. 


Your journey was affected by a severe disruption or industrial action and you want to claim money back. 

Replacement tickets

Your ticket has expired, is lost or stolen, or is damaged or defective.