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Reimbursement for passengers on Cranbourne, Pakenham, Frankston and Gippsland lines - 14 January 2019

15 Jan 2019

Passengers travelling on the Cranbourne, Pakenham, Frankston and Gippsland lines on Monday 14 January are eligible for a reimbursement, following delays due to train fault at Malvern.

The reimbursement is also in recognition of successive planned disruptions throughout December and the first two weeks of January.

Applications for reimbursement will be open until Friday 1 March 2019.

Metropolitan passengers

Passengers are eligible for a reimbursement if they travelled on the Cranbourne, Pakenham and Frankston lines between 3pm and midnight on Monday 14 January 2019.

Eligible passengers can apply for a reimbursement by completing our online reimbursement form or by contacting the call centre on 1800 800 007. Passengers will be credited with the cost of a 2 hour myki money fare ($4.40 for full fare, $2.20 for concession).

When filling out the reimbursement form online, passengers will need to enter their myki card number and select “Special Consideration" as the reimbursement request option.

Regional passengers

Passengers are eligible for a reimbursement if they travelled on the Gippsland Line between 3pm and midnight on Monday, 14 January 2019.

Eligible passengers can apply for a reimbursement of their journey by completing the V/Line online reimbursement form or by contacting the call centre on 1800 800 007.

Passengers will also receive a free return journey on the Gippsland Line for a future date of their choosing. This will be valid for 12 months. More information on how to claim the free return journey will be available soon.