Traveller tips

We're all being asked to play our part to keep each other safe. Here are some tips to help you if you do need to travel on the public transport network.

Before you travel

  • Plan ahead and allow extra time
  • Don’t travel if you are unwell and only travel if you need to
  • Practise good hygiene:
    • Wash your hands with soap and water before and after you travel
    • Sneeze or cough into a tissue, or the inside of your elbow
    • Dispose of any tissues or personal items in bins at stops and stations
    • Use one of the 350 touchless hand sanitising stations at our busiest stations and stops
  • Download the COVIDSafe App and have it active while you travel 

Wearing a mask

From 11.59pm on Wednesday 22 July 2020, residents of metropolitan Melbourne or Mitchell Shire must wear a face covering when they leave home. This includes travelling on public transport.

Cashless ways to top up

We’ve gone cashless on buses and at stations, ticket offices and hubs. Our staff are not handling cash, but there are still plenty of ways to top up your myki or purchase a ticket

  • Top up at myki machines located at all stations
  • Use our myki or quick top up machines at stations
  • Head to an authorised myki retailer, including all 7-Elevens
  • Use a credit or debit card with our staff
  • Top up online on our website

Regional customers on trains or buses can purchase tickets using a credit or debit card with staff at any station or by visiting the V/Line website.

Cash can still be used at myki card vending machines located across the public transport network.

Before you touch on, check your myki card at a myki machine to ensure you’re topped up and ready to go.

Physical distancing

If you do need to travel on the network, keep your distance where you can and respect the clearance zone around our drivers.

  • Avoid busy services by travelling outside peak times (7am to 9.00am and 4.30pm to 6.30pm) and travel only as far as you need to
  • At stops and on platforms, keep your distance from others who are waiting
  • If it’s raining, take an umbrella so you don’t gather under shelters
  • Wait for passengers to get off before you board
  • Keep doorways clear so people can get on and off safely
  • If your carriage is busy, try a different door or wait for the next service
  • If you need to use the lift, consider waiting for an empty one to maintain a safe distance from other people
  • When using escalators, try to stand four steps away from the person in front and avoid walking up or down

Consider alternate modes

If you’re one of the many Victorians who have enjoyed walking or cycling around your neighbourhood during the coronavirus restrictions, consider walking or cycling if your trip is short. Walking routes and journey time information is available on the PTV app.

Taxi and ride share

We've also asked taxi and ride share drivers to regularly clean and disinfect high-touch surfaces in their vehicles and are asking passengers to sit in the back seat. See the Commercial Passenger Vehicles Victoria website for more information.